All AccountEdge subscriptions include software updates, Knowledge Base access, and email support. Phone support and other services are available as add-ons.

Knowledge Base — available anytime at kb.accountedge.com, no login needed.

Chat — available on accountedge.com for quick questions and guidance.

Email/ticket — submit through the support form on our website. Your serial number is required.

Phone support — available as an add-on for $10/month, or included with AccountEdge Hosted. New subscriptions include 60 days of introductory phone support at no extra cost. You can add the plan through My Account › Manage Subscription.

Phone support is available Monday through Friday, 9AM to 5PM Eastern Time. When the system asks for your serial number, enter it followed by the # key.

Technical Support (paid plan)

Introductory Support (first 60 days)

Support covers AccountEdge software and its add-on services. It doesn't cover general accounting advice, third-party software, or hardware/network configuration. If you're running a version that's no longer supported, you'll need to upgrade before we can troubleshoot.