Your AccountEdge subscription includes software updates, access to this Knowledge Base, and eligibility for email support. Here's how each support channel works and when to use it.

Every new subscription includes 60 days of introductory support — including phone support — while you get set up and settled. Use it: setup questions caught in week two are far easier than the same questions in month six. After the intro window, phone support continues as an optional add-on plan (below), and email and chat remain available.

This help center covers the most common questions, setup walkthroughs, and troubleshooting steps. Search by the exact words on your screen — most error messages have their own article. If you're just getting started, Setting Up AccountEdge in the Right Order and the rest of the Getting Started collection are designed to walk you through.

Chat is available on accountedge.com for guidance and quick questions. It's a good fit when you need a quick answer or want to check whether something you're seeing is normal.

For issues that need investigation — something isn't working as expected, you're getting an error you can't resolve, or you need help with your account — submit a ticket through the support form on our website or by emailing support. Have your serial number ready, as it's required to verify your subscription.

After your 60-day introductory window, phone support is available as an add-on for $10/month. You can add or manage the plan through My Account › Manage Subscription — the My Account Page FAQ walks through the steps.

AccountEdge Hosted subscriptions include phone-based technical support — Hosted customers don't need the separate phone plan for technical issues.

Phone support is available Monday through Friday, 9AM to 5PM Eastern Time. When the system asks for your serial number, enter it followed by the # key.

Technical Support (paid plan)

Introductory Support (first 60 days)

Support covers AccountEdge software and its add-on services. It doesn't cover general accounting advice, third-party software, or hardware/network configuration (though we can often point you in the right direction). If you're running a version of AccountEdge that's no longer supported, you'll need to upgrade before we can troubleshoot.