AccountEdge Hosted is run in partnership with Apps4Rent, our hosting provider. That means there are two support teams — and which one you need depends on whether the issue is with the AccountEdge software or with the hosted environment it runs in.
A good rule of thumb: if the problem is about what's happening inside AccountEdge, reach out to us. If the problem is about getting to AccountEdge — connecting, logging in, performance, printing — that's Apps4Rent.
Contact AccountEdge for software issues
Reach out to AccountEdge support when the issue is with the application itself — things like:
Accounts that are out of balance or records that don't look right
Questions about how to do something in AccountEdge
Bugs, glitches, or unexpected behavior within the software
Phone support is included with all AccountEdge Hosted subscriptions — see Getting Help — How AccountEdge Support Works for hours and contact details.
Contact Apps4Rent for hosting and platform issues
Apps4Rent handles everything about the hosted environment — the cloud desktop, connectivity, user accounts, and hardware resources. Contact them when:
You can't connect to your Hosted desktop
Your AccountEdge file is "locked" or "in use" (this usually requires a reboot of the hosted desktop)
The Hosted desktop is running slowly or users are experiencing lag
You're having printing or emailing issues from within the hosted environment
You see a "license is not valid" message
You need a user login or Control Panel password reset
You've forgotten your Hosted desktop password
How to reach Apps4Rent
Have your 12-digit AccountEdge serial number ready when you contact them.
Phone: 866-716-2040 (option 2 for Support)
Email: [email protected]
Live chat: apps4rent.com
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