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Deactivating Licenses in AccountEdge

Clearing out old licenses or machines to prevent Max License errors using the My Account page

Through the My Account page, you can manage your current active workstation licenses. To do so, first go to the My Account login linked in the button below, and sign in with your product serial number, billing zip/postal code, and serial number:

* If you can't locate your login credentials, see My Account Page FAQ for help finding them.

Once you are logged in, do the following:

  1. Once you are logged into My Account, you will see a list of different products you currently own, as well as information on what services are attached to each serial number, and items you can purchase.

  2. To manage your active subscriptions, go to the ribbon on the left-hand side and click on the 'Product Registration' option. This will bring up a chart displaying all your current serial numbers, with the machine IDs that are registered under each serial number.

  3. To deactivate a license, find the product or serial number you want to remove a machine from, and click on the blue 'deactivate' option, as indicated by the arrow in the image above. This will clear out your license.

For issues with registration, please see Registration Troubleshooting.

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