What is Registration
The registration process is a one-time process (per version and machine) that identifies yourAccountEdge as a legitimate copy of the software and that you own the software. You are required topurchase a license for each individual machine that you want to use and register the software on.
Registering the Software
To register the software:
Open the application to the opening "Welcome to AccountEdge" screen
Click on "Please Register" above “Welcome to AccountEdge”
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Fill out the registration form completely (all fields accept the 2nd Address line are required).
TIP: Avoid special characters like the !#$ except for the @ sign in your email address.Click Register
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Once the software it successfully registered you will receive the message "Thank You forRegistering" and you can close that box.
Deactivating the Software
Before moving to a new machine (throwing out an old computer, changing your hard drive or motherboard) you can deactivate your license so that you can register on your new machine. You candeactivate the software by:
Open the application to the opening "Welcome to AccountEdge" screen
Click on where it says your company name above the "Welcome to Account" text
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This will bring up the "Thank you for Registering"
Click on the "Deactivate License" button
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If your computer crashes before you are able to deactivate the software you can log into your MyAccount page on our website using your Billing Zip, Email, and Serial Number to deactivate yoursoftware. You can log in here.
Maximum Number of Licenses Error
One of the most common errors that occurs when attempting to register is the error message"Maximum number of licenses installed."
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If you have recently upgraded your computer's operating system, or have an entirely new computer,you may receive this error message upon registration.
This error message comes up because the old license was not deactivated or your machine ID haschanged.
If you recently upgraded your operating system, you can log into your My Account page on our websiteusing your Billing Zip, Email, and Serial Number to deactivate your software's previous registration. You can log in here.
This article will explain why that needs to be done.
If you are not able to deactivate your license you can contact Customer Care through the chat on ourwebsite (Agents available Monday-Friday 9 AM - 8 PM Eastern) or email us.
Errors Registering on Mac
Most registration issues and errors can be resolved by modifying permissions on a set of folders.AccountEdge is writing license information to these folders and is often prevented by improperprivileges.
The folders that need to be modified are:
~/Library/Application Support
~/Library/Preferences
/Library/Application Support
/Users/Shared/Library
/Users/Shared/Library/Preferences
You can navigate to the following folders and modify the permissions by:
Open Finder
Click Go > Go To Folder from menu bar at the very top of the screen
Enter the different folders listed above (ie: ~/Library/Application Support)
Click File > Get Info from the menu bar at the top of the screen
The info window for that folder should open
If the lock at the bottom right is locked - click on it to unlock the info window (you'll be promptedfor your Mac password)
Under the Sharing & Permissions windows change each user or group so that they have theprivilege to Read & Write (click the arrows to change this) - in my example Wintermute is fine I willbe changing everyone from "No Access" to "Read & Write"
Repeat this process for each of the folders above and then attempt to register again
AccountEdge "Spins"
After filling in the registration form and hitting registering sometimes AccountEdge will "spin" (thebottom right corner of the registration window will have a circling arrow). To resolve this you can quitthe program and then reopen it.
Errors Registering on Windows
Most Common Error
Most Windows registration issues occur because the user is not logged into the machine as anAdministrator. If the registration screen looks correct but after closing the registration screen youreceive the message that the program is still in trial mode:
Right-click on the AccountEdge program and choose to "Run As Administrator"
Attempt to register the software again
If this does not work you will need to log in to the machine as the Administrator
Troubleshooting Further Issues
Other Windows registration problems can be caused by the information that is in the registrationwindow or by security software that is running on the machine. You can try to resolve issues that arenot resolved by logging in as Administrator by:
Removing all information from the Registration Window except for the serial number andreplacing it with the letter "A" (i.e.: Company Name: A, First Name: A, etc. The only exceptionsbeing the email - put [email protected], the zip/postal code put 11111 and the phone number put 1111111111).
Firewall Issues: Allow an exception for AccountEdge in your Firewall or disable the Firewall on yourmachine temporarily while attempting to register.
Anti-Virus: Some Anti-Virus software can cause problems while attempting to install or registerAccountEdge. Temporarily disable any Anti-Virus software on your machine.
Note: Registration Errors Can Include:
Modifying privileges on the folders listed above may resolve some errors.
An error occurred during registration and the process could not be completed; you need to be theAdministrator
Invalid License File: Your license file is invalid for this machine
License File Problem: Your license file is invalid for this machine
AccountEdge Quits When Launching
AccountEdge appears to have unregistered itself; Reverts back to Trial Mode (Machine ID changed)
Attempt Registration but Registration Window Left Blank and AccountEdge is still Unregistered
Attempt Registration — Get Spinning Wheel (Beach Ball)
Connection Error
Unable to Access Remote Server
SSL Connection was reset
Remote name could not be resolved
No Machine ID
Software registers successfully, you close the software and reopen it and it has reverted to trialmode with the same Machine ID still. This is a Shared User Library permissions issue.