To log into your My Account page, you need three things: your serial number, the billing zip or postal code on file, and the email address used when you purchased. If you're missing any of these, there are two ways to get them.
Fastest option: use the chat to retrieve your credentials
The chat on accountedge.com can look up all three login fields for you — serial number, billing zip, and email — in about a minute. Here's how:
Open the chat bubble in the bottom-right corner of accountedge.com.
Choose "I need help logging in to the website."
Enter your 12-digit serial number (no spaces, dashes, or extra characters). If you don't know it, see below.
Confirm the number when prompted.
The chat will display your serial number, billing zip, and email — everything you need to log in.
If you need to find your serial number first
Your serial number is a 12-digit number beginning with 1 (US customers) or 5 (Canadian customers). Two places to find it:
From the Help menu: Open AccountEdge, click Help in the top menu bar, then select Registration. Your serial number appears in the registration window.
From the top of the screen: Some versions of AccountEdge display your serial number at the top of the application window, next to the license and version information.
Once you have your serial number, you can use it in the chat (above) to retrieve your full login credentials, or enter it directly on the My Account login page along with your billing zip and email.
If you still can't get in
If neither method works — maybe you can't open AccountEdge, or you're not sure which serial number is the right one — reach out to Customer Care through the chat on accountedge.com or email support. They can look up your account and help you get access. Available Monday through Friday, 9AM to 5PM Eastern.
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