Once you have received your login credentials including the PC Name, User Names and Passwords, you can create a connection within Microsoft Remote Desktop.

Mac users can download the free Microsoft Remote Desktop v10 software through the Mac App Store.

Windows users can use the Remote Desktop Connection app within Windows.

Windows Users

The following video covering how to connect to your cloud desktop from Windows can be viewed on our YouTube channel.

Windows users can use the Remote Desktop Connection app built into the Windows by searching for Remote Desktop Connection using Search next to the Start menu or by right mouse clicking the Start menu and choosing Search.

Once launched, click the Show Options button on the bottom left of the software. Enter your provided RDP Hostname in to the Computer field and enter the user name provided. Before connecting to your cloud desktop, you may want to review the settings for the connection. Once connected, these settings should be saved for future connections. You may wish to connect a local directory from your PC to your cloud desktop to enable you to copy files back and forth.

For the recommended settings for your Remote Desktop connection including printing, clipboard and shared local directories, please see the following Knowledge Base article or watch the video linked above.

Once your connection is set, click Connect. You may be asked to enter in your user password which may be saved for future connections depending on your settings enabled.

To disconnect from your cloud desktop, it is recommended to use the Sign Out option within Windows. For more information on the differences between Disconnect, Sign-Out and Shut Down, please see the following Knowledge Base Article

Mac Users

The following video covering how to connect to your cloud desktop from a Mac can be viewed on our YouTube channel.

Launch the Microsoft Remote Desktop software and click the + button and choose Add PC. Paste in to the PC Name field the provided RDP Hostname which is similar to this: mycompany.vdi.hostingcloudapp.com:33977.

Next click the drop-down next to User Account and choose Add User Account. Enter into the Username filed the user name provided as well as the password.

It is recommended to uncheck the setting for Start session in full screen. You can always enable this setting later. If you are using a Retina display, choose the Optimize for Retina Display checkbox. Also, enable the “Update the session resolution on resize” checkbox.

For the recommended settings for your Remote Desktop connection including printing, clipboard and shared local directories, please see the following Knowledge Base article or watch the video linked above.

Once your connection is set, click Connect. You may be asked to enter in your user password which may be saved for future connections depending on your settings enabled.

To disconnect from your cloud desktop, it is recommended to use the Sign Out option within Windows. For more information on the differences between Disconnect, Sign-Out and Shut Down, please see the following Knowledge Base Article