Registration and Serial Numbers
Table of Contents
Background
In AccountEdge, you will be asked to register your software upon initial installation and you will need your Serial Number. If you just purchased and are new to AccountEdge, you will have received your Serial Number in an email message. If you are upgrading from an older version, you will continue to use your current Serial Number.
Frequently Asked Registration Questions
Why do I need to register my software?
The registration process protects your software license against misuse while informing us of who the legal owner of the software is through a seamless notification process.
I've Owned AccountEdge for Years - Why Does It Say My Trial Version Has Expired?
Upon first installing AccountEdge we require registration. That means if you meet any of the following conditions, you will be asked to register the software:
- You install AccountEdge on a new computer
- You have computer work done (ie: you get a new hard drive or motherboard) that makes the software believe this is a new machine
- You install a newer version of AccountEdge
- You have software on your machine that resets your Machine ID
- You deactivated the software on your machine
How do I register my AccountEdge?
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Windows:
- Launch AccountEdge and get to the Welcome to AccountEdge screen
- Choose Help from the menu bar at the top of the screen
- Choose Registration from the drop-down
- Fill in the entire form (omit special characters like the # sign - except for the @ symbol in your email address)
- Click Register at the bottom of the window
-
Mac:
- Launch AccountEdge and get to the Welcome to AccountEdge screen
- Choose AccountEdge (or AccountEdge Network Edition) from the menu bar at the top of the screen
- Choose Registration from the drop-down
- Fill in the entire form (omit special characters like the # sign - except for the @ symbol in your email address)
- Click Register at the bottom of the window
Is my company information secure during online registration?
The online registration only registers your serial number and company information with our database, ensuring that software piracy cannot occur. Your company and contact information remains secure.
When do I need to register my software?
You have 30 days from the installation date to register your software.
What happens if I don't register my software within the 30 day period?
You will not be able to access your company file until you have registered your software.
How do I register my software if I don't have an internet connection?
AccountEdge requires an internet connection in order for you to register.
After I registered my software, I received a confirmation window that showed a Machine ID number. What is this number used for?
The Machine ID number is a unique number to identify computer that the software is now registered to.
What is the Deactivate button used for?
When the registration of your software is successful, the software license is also registered to the computer the software is installed on. If you wish to change the computer, you must deactivate the registration of the software on the existing computer to enable you to install and register the software on another computer.
Where is my serial number?
When you originally purchased AccountEdge, you received an email with your registration information. If you kept this email, you can refer to it for your serial number. Additionally, if you purchased the upgrade as a download, you will have received an email with a link to the download, which again lists your serial number.
Your serial number is visible on the window containing the command center flow chart or by opening the Help>Registration window.
If you've already established a customer login (My Account) on the accountedge.com website, you can log in to review your customer information, which includes your product serial number(s). Your customer login is available by clicking on the login link at the top of the accountedge.com web page.
If you are having a problem establishing your login, or cannot log in, please contact our Customer Care chat on our main website (Agents available Monday-Friday 9 AM - 8 PM Eastern) or send us an email.