If you are unable to stop FileConnect and receive the message FileConnect #### could not be stopped, it could be caused by several issues
There are users still connected to a company file on this machine
A user has their Company File Browser open and that particular host computer is highlighted
AccountEdge Network Edition crashed or abnormally quit
Try the following to stop FileConnect
Make sure everyone is out of all accounting files located on the machine running FileConnect
Make sure that there isn't a user who has the open file window open, with the host computer that is having the problem selected in the list
Restart your host computer once you are sure everyone is logged out of all files that are available on this host machine. This will typically solve the problem of not being able to stop FileConnect
Other known issues with FileConnect
You should be signed onto your computer with Administrator rights in order to start or stop FileConnect.
If you are unable to turn off FileConnect from the System Preference pane, you can quit or force quit the process by using the Activity Monitor rather than restarting your server/computer.
To Quit the Process using the Activity Monitor
Ensure that all users have quit out of the AccountEdge Network Edition
Go to the Applications folder and select Utilities
Find and launch the Activity Monitor application
Choose All Process from the drop down menu on the top of this window
Find either FileConnect or AccountEdge File Connect in the list of processes and select it
Click the Quit Process button on the top left side of this window
Click Quit.*
Go to the System Preferences and select the AccountEdge pane
Click Turn on FileConnect to restart the application
* If the process doesn't Quit after doing this, follow the same steps above but choose Force Quit instead of Quit.