The Payroll module of AccountEdge Pro is required to open this window.
The Time Billing module of AccountEdge Pro is required to open this window.
Either of these messages will be generated on a Mac when the Resource files are missing or have the incorrect access permissions. To resolve:
Navigate to the Applications folder in Finder
If the product is Canadian AccountEdge, Control-click (or right-click) on the AccountEdge icon
If the product is US AccountEdge, open the AccountEdge Pro 20YY folder, and Control-click (or right-click) on the AccountEdge icon
Select Show Package Contents
In the subsequent window, open the Contents folder
Open the Resources folder
Verify the AccountEdge Payroll.rsrc exists
Verify the AccountEdge Time Billing.rsrc exists
If either of the files are missing, you will need to reinstall AccountEdge Pro
If the files are present, in the Finder window, go back to the folder where you can see the Contents folder
Click once on the Contents folder and click File > Get Info
At bottom of the Get Info window, check the File & Permissions (may have to click the disclosure triangle)
Change the Privilege for all 3 levels to Read only (you may need to click on padlock in lower right-hand corner and enter password for the Mac)
Click the action gear box, and select Apply to all enclosed files
Close the Get Info window
Reopen the Get Info window
Change the Privilege for all 3 levels to Read Write (you may need to click on padlock in lower right-hand corner and enter password for the Mac)
Click the action gear box, and select Apply to all enclosed files
Close the Get Info window
The permissions of the resources will have been changed, and the Payroll and Time Billing modules will be available.
If the resource files are either missing or the permissions are incorrect on a Windows machine, the Payroll and Time Billing icons will be missing from the Command Center window. The resolution is similar in that you will first need to check for existence of the resource files, then verify permissions are correct.