AccountEdge Connect is billed separately from your desktop or Hosted subscription — it has its own billing portal at cloud.accountedge.com. Here's how to update your card for both active and suspended accounts.
If your Connect subscription is active
Log into your AccountEdge Connect account at cloud.accountedge.com with your username and password.
Click the My Account tab at the top of the screen.
In the left sidebar, select Payment Method.
From there you can either update the expiration date and name on your existing card, or add a new card entirely.
Enter the updated information and confirm your changes.
If your Connect subscription is suspended or was cancelled
If Connect was suspended due to a failed payment or previously cancelled, the steps are slightly different:
Go to connect.rerunapp.com/myaccount/paynownew and update your credit card on file.
Contact Customer Care through the chat on accountedge.com and let them know you've updated your card and need the account reactivated.
Customer Care handles the reactivation — your subscription won't resume automatically just from updating the card.
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